How to drive your bank’s Net Promoter Score performance

Customer NPS for our banking clients increases as concierge use increases.
Increase Customer NPS with Ten

The world’s top private and retail banks have found that travel and lifestyle services boost the NPS of their valued customers.

Members love the personalized touch, and as a result, the service NPS is typically comparable to some of the world’s biggest and most-loved global brands. The service NPS ‘halo’ effect also lifts the bank’s customers’ NPS with an average of +15 points for the customer cohort that use the service compared to those who don’t.

We adopt a partnership approach, ensuring a smooth implementation from start to finish. The partnership commercials can be (and often are) linked to the program’s NPS performance.

Our Case Studies

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spends, assets under management and new business.

Get to know the true value drivers of concierge.

Driving NPS Performance

How to drive your bank’s Net Promoter Score performance by creating broader relevance

The world’s top private and retail banks have found that travel and lifestyle services boost NPS of their valuable customers – by an average of +15 points higher.

React. Adapt. Evolve.

How the COVID-19 pandemic changed the needs and behavior of the affluent.

What next and what it means for you

Request A Case Study

Can’t find a case study for a problem that you are looking to solve?

If you are interested in any of the topics below, please let us know and we will get in touch.

By submitting this request, you are agreeing for Ten Lifestyle Group to store and process your personal data as well as communicate with you about our products and services.