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Increase Customer NPS with Ten

How to drive your bank’s Net Promoter Score performance

Customer NPS for our banking clients increases as concierge use increases.

The world’s top private and retail banks have found that travel and lifestyle services boost the NPS of their valued customers.

Members love the personalized touch, and as a result, the service NPS is typically comparable to some of the world’s biggest and most-loved global brands. The service NPS ‘halo’ effect also lifts the bank’s customers’ NPS with an average of +15 points for the customer cohort that use the service compared to those who don’t.

We adopt a partnership approach, ensuring a smooth implementation from start to finish. The partnership commercials can be (and often are) linked to the program’s NPS performance.

Our Case Studies

The Power of Personalisation

How a bespoke, highly individualised lifestyle service can help retain clients

Trends in the luxury market

Like seismic waves after an earthquake, the reverberations of the pandemic have been felt long after its main event, leaving cracks in the economy and how we live in its wake. We investigate the lifestyle trends that have emerged among affluent and wealthy spenders in the aftermath.

CRM and the rules of engagement

How a powerful, proven CRM strategy will influence customer behavior.

How the high-net-worth and mass-affluent will travel in 2022 and beyond

Capitalize on luxury travel trends to increase customer lifetime value.

Lifestyle Service Open APIs Fuel Customer Experience and Value

Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.

Interest rates are changing and so are customer strategies in financial services…

Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.

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