The Value of Concierge

“We’re able to leverage the many choices available to open up conversations with clients… so we learn more and build deeper relationships.” – Senior Relationship Manager, a global private bank
Ten - Value of Concierge

Private banks, wealth managers and premium card issuers who offer Ten’s services to their most valuable clients are seeing their investment contribute to their bottom line.

Our personalized travel and lifestyle management service is loved by members, as it offers access to everything from travel and dining experiences to exclusive offers and events. And, with Ten corporate clients receiving a minimum of 3x ROI, it’s a win-win.

Through member cohort analysis, Ten quantified the impact of concierge services on key commercial and customer metrics, including:

  • Customer acquisition
  • Customer retention
  • Customer engagement
  • Spend on card
  • Assets under management

 

Our Case Studies

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spends, assets under management and new business.

Get to know the true value drivers of concierge.

Driving NPS Performance

How to drive your bank’s Net Promoter Score performance by creating broader relevance

The world’s top private and retail banks have found that travel and lifestyle services boost NPS of their valuable customers – by an average of +15 points higher.

React. Adapt. Evolve.

How the COVID-19 pandemic changed the needs and behavior of the affluent.

What next and what it means for you

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