Tailor-Made Lifestyle Service for the Ultra High Net Worth

Service, Beyond Banking

Private family offices, private banks and wealth management firms choose Ten as we understand the lifestyle needs of their ultra-high net worth (UHNW) clients.

Collaboration & Teamwork

A Dedicated Service

UHNW members are familiar with and appreciate the finer things in life. They typically have hired assistance as they tend to be professionally and socially in demand. 

UHNW members like to know and trust who they work with. Each UHNW member has a dedicated Lifestyle Manager, which they can get to know from the time they are on-boarded. Lifestyle Managers often collaborate with our member’s personal or executive assistant(s). Concierge is an essential additional resource when the executive assistant needs expert support.

UHNW members also tend to appreciate being able to manage their own affairs when possible and to really understand the value of what they’re offered. This is why Ten Digital Platform is a perfect pairing with our Dedicated Concierge approach.

UHNW members love the personalized touch of Ten’s travel and lifestyle service. Our corporate clients typically see a 3x increase in average spend per client on their banking card or 1.5x uplift in Assets Under Management over time.

Lifestyle Services with a Difference

Highest Caliber Service:

A Dedicated Lifestyle Manager as a single named point of contact. 

Tailored Welcome and On-boarding:
Face-to-face welcome or “fitting” meeting to get to know member, establish member bio including initial preferences, communications style and ascertain how to make full use of the service.
Surprise and Delight:
Enhance special occasions (e.g. milestones, anniversaries, life-stage events) with bespoke plans, value adds or a simple thoughtful treat.
Personalized and Proactive Service:
Anticipating members’ needs through preference, usage profiling and data analysis – “I saw this and thought of you”.
Personal Shopper:
Curation and purchases on members’ behalf.
Discretion and Privacy:
Ability to use aliases for events and reservations – for high-profile members to enhanced privacy, security and avoid unwelcomed publicity.
Global:
Use concierge locally in 22+ locations around the world. Named contacts in specific cities, where members are domiciled in more than one region.
Extraordinary Access & Experiences: