Driving engagement and spend, loyalty programs are key to customer retention. Yet with an estimated $50 billion in points never redeemed, there’s a risk of disengagement and financial liability.
Here’s how you can encourage point spend and enhance lifetime loyalty.
Investing in CX transformation allows profitable customers to be leveraged in ways that create differentiation, and grows the scale and profitability of that segment.
Valuable concierge, lifestyle, and CX services grow the acquisition, retention and value of customers by helping them enjoy the life they want.
Following the success of our 2020 launch, The Book Club has been rolled out to our clients across the globe. Read on to discover how our members engaged with the digital events, and to find our February line-up.
Our innovation has helped the corporates we support to achieve higher engagement and extraordinary service for their customers, which lead to measurable improvements in their targets.
“At 86, my years of Michelin dining are nearly over, but I shall continue to read cookbooks and menus, as well as trying new recipes from the great chefs of our day. In the meantime, I shall look forward to your next magazine.”
We know that reading is one activity our members are doing more of this year, and in our quest to offer our members our insider access and experiences tailored to their interests, we are excited to announce the launch of our Book Club.
Discover how we have worked hard to expand our service, particularly in the world of dining and food delivery.
As restaurants are in the throes of reopening, albeit at a different pace around the globe, 65% of our surveyed members say they are ready to go out.
Alex Cheatle writes for City A.M. on why he thinks ‘staycations’ are, for too many, a risky business this summer.
We caught up with the CEO and founder of Coalition, Guy Robinson, about his drive-in entertainment initiative, Car Park Party.
How has work experience changed as a result of Covid-19, remote working and the economic downturn? How will my child find valuable work experience in this new climate? Is it still worth the effort?
Today’s young people are the most educated generation to date, but the job market has never been more competitive.
2019 could not have been more different from 2020 for The World’s Greatest Chef Mauro Colagreco. Read on to discover what lockdown has meant for him, and what’s next for Mirazur and his team.
Banks provide our services to their top customers as a value-add benefit and support. Those brands want us to meet the needs of their customers.
Ten is a different kind of service.
It is the way to enjoy the highest quality service and exclusive access to the best hotels, restaurants, shows and events around the world – for less than you’d pay online. Start living the life you always wanted, for you and those closest to you.
