What Ten Does

Acquire and engage valuable customers with a minimum 3x ROI

At Ten, we service private members and also the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally.

Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives. Ten clients often see a minimum of 3x in return on investment (ROI).

From travel and dining to exclusive offers and events, the service is valued by customers as it is relevant to their life and shows that your brand cares. The service is unrivaled in value, quality, and ease of use – across all channels. Your customers access the service 24/7/365, via a digital platform, email, chat including WhatsApp and WeChat or phone.

All of our services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Acquire and Engage Affluent Customers

A travel and lifestyle service is the perfect hero benefit for your brand to win and engage new affluent customers. It’s designed to meet their every lifestyle need.

Tailor-made Service for the Ultra High Net Worth Customers

Private family offices, private banks and wealth managers choose Ten as we understand the lifestyle needs of their ultra-high net worth (UHNW) clients.

Enrich Your Executive Benefits Program

We work with companies worldwide to run successful benefits programs to support their employees and leaders – beyond the usual perks.

Visa
Alfa Romeo
Sumitomo Mitsui Trust Bank
Merrill Bank of America Company
Mastercard
China Merchants Bank
CIBC
SMBC
City National Bank
Patek Philippe
AlphaCard
Tokai Tokyo
Transamerica Bank
BBVA
CIBC

How We Do It

We do this by bringing the best out of our long-standing relationships with our partners in travel, dining, entertainment, investing in our technology, bringing to life unmatched user experiences, and looking after our people who provide dedicated support to every one of our members.

What Our Clients Say

Coutts
‘Ten continues to impress us with (their) focus on providing the very highest quality services to our clients. The introduction of the digital platform for our clients has been a game changer.”
Managing Director, Coutts
Visa
“One of our clients went to Italy to propose to his girlfriend, organised by Ten … emotional, that’s when you realise that we’re touching some people’s lives”
Head of Products & Solutions, VISA LAC
NatWest
“Premier customers really appreciate our concierge service. Whatever the question, wherever you are in the world, having someone at the end of the phone who can help unlock doors is invaluable”
Managing Director, Premier Banking

What Our Clients Say

Coutts
‘Ten continues to impress us with (their) focus on providing the very highest quality services to our clients. The introduction of the digital platform for our clients has been a game changer.”
Managing Director, Coutts
Visa
“One of our clients went to Italy to propose to his girlfriend, organised by Ten … emotional, that’s when you realise that we’re touching some people’s lives”
Head of Products & Solutions, VISA LAC
NatWest
“Premier customers really appreciate our concierge service. Whatever the question, wherever you are in the world, having someone at the end of the phone who can help unlock doors is invaluable”
Managing Director, Premier Banking

Our Case Studies

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spend, assets under management and new business.

Concierge Innovations and Trends: 2020 and Beyond

Service innovation has helped the corporates we support to achieve higher engagement, extraordinary service levels, and gratitude from their customers, leading to measurable improvements in their targets.

We reflect on the highlights of the new services that members enjoyed and we look ahead to 2021.

Our Case Studies

The Value of Concierge

Get to know the true value drivers of concierge.

Private banks, wealth managers and card issuers get a strong return on investment when they offer concierge to their valued customers.

Concierge Innovations and Trends: 2020 and Beyond

Service innovation has helped the corporates we support to achieve higher engagement, extraordinary service levels, and gratitude from their customers, leading to measurable improvements in their targets.

We reflect on the highlights of the new services that members enjoyed and we look ahead to 2021.

Request for Case Study

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What Our Members Say

“I was approached by many different private banks when I sold my business. It was hard to see the differences between them. When I made a short-list of private banks, I ensured that one with concierge service (serviced by Ten) was on it as I have heard great things about it (the service) from my friends.”
Jonathan, the founder of a large global FX company

“A member had become the ‘go-to’ for her wealthy friends to book the very best restaurants. Two of her friends have now moved assets to that bank to win access to the concierge service, so they don’t need to rely on their friend!”

UK Private Bank Member
“I loved the experience at 1880 tonight. It was wonderful. Please keep this benefit for Jade members. I am sure I will use this privilege again next time I visit.”
UK Private Bank Member

What Members Say

“I was approached by many different private banks when I sold my business. It was hard to see the differences between them. When I made a short-list of private banks, I ensured that one with concierge service (serviced by Ten) was on it as I have heard great things about it (the service) from my friends.”
Jonathan, the founder of a large global FX company
“A member had become the ‘go-to’ for her wealthy friends to book the very best restaurants. Two of her friends have now moved assets to that bank to win access to the concierge service so they don’t need to rely on their friend!”
UK Private Bank Member
“I loved the experience at 1880 tonight. It was wonderful. Please keep this benefit for Jade members. I am sure I will use this privilege again next time I visit.”
UK Private Bank Member