How COVID-19 changed the needs and behavior of the affluent

Case Study Value of Concierge

React. Adapt. Evolve.

What next and what it means for you

You need to be on top of the emerging ‘new normal’ to lead and contribute to designing new ways to engage customers and colleagues. Ten’s mission is to be the most trusted service provider for our members. This makes us a trusted and effective partner to the corporates we support.

For our corporate partners, this is the time to shine – to be front of mind for customers and create lasting loyalty and connection. Our lifestyle concierge service is a strategic engagement tool that shows you care and can be useful in a time of need – something that will not be forgotten by your clients and their families.

Our Case Studies

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spends, assets under management and new business.

Get to know the true value drivers of concierge.

Driving NPS Performance

How to drive your bank’s Net Promoter Score performance by creating broader relevance

The world’s top private and retail banks have found that travel and lifestyle services boost NPS of their valuable customers – by an average of +15 points higher.

React. Adapt. Evolve.

How the COVID-19 pandemic changed the needs and behavior of the affluent.

What next and what it means for you

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