How COVID-19 changed the needs and behavior of the affluent

Case Study Value of Concierge

What’s next and what does it mean for you? 

Businesses need to lead and contribute to new ways of engaging their customers and colleagues. Our mission is to be the most trusted lifestyle service provider for you.

For our corporate partners, this is your time to shine – to have a lasting impact, and to build loyalty and meaningful relationships with your customers. Our lifestyle concierge service works as a strategic engagement tool that shows you are willing to go the extra mile to help your customers feel appreciated and valued. After all, your success depends upon the satisfaction of the tribe that you serve – and a service like this won’t be forgotten.

Our Case Studies

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spends, assets under management and new business.

Get to know the true value drivers of concierge.

Driving NPS Performance

How to drive your bank’s Net Promoter Score performance by creating broader relevance

The world’s top private and retail banks have found that travel and lifestyle services boost NPS of their valuable customers – by an average of +15 points higher.

React. Adapt. Evolve.

How the COVID-19 pandemic changed the needs and behavior of the affluent.

What next and what it means for you

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